Business Solutions for Information Technology in Rochester, NY | Info Advantage

Info Advantage’s Maintenance Programs provide customers with an outsourced help desk solution that guarantees onsite and remote IT management and support services. By working closely with the customer to identify their support needs and required response times, Info Advantage will develop a comprehensive support plan and Service Level Agreement (SLA) that ensures your IT infrastructure is always running at its best and reactive support is always available. We'll provide you with access to our online help desk for creation and tracking of trouble tickets and support history.

Our maintenance services include solutions ranging from network administration (including Local Area Networks, Wide Area Networks and Virtual Private Networks), to maintenance of all IT infrastructure (including desktop support), guaranteed uptime and security policies.

Managed Services

Info Advantage can provide you with managed support services for all aspects of your IT. The Info Advantage One Call Support programs eliminate the frustration of product-by-product support by providing a total support solution. One Call Support means that you and your employees will never be told to call another party.

Info Advantage is committed to finding your complete solution, regardless of product line. Our range of outsourced services offers you a single source for all your IT needs, including:

• Comprehensive Assessment
• Managed Services
• Managed Firewall
• Technical Support
• Outsourcing
• Consulting
• Project Planning and Management
• Help Desk
• Procurement, Configuration and Change Management
• Network Administration and Management

Why do you need a managed service?