6 PC Troubleshooting Guidelines that Every User Should Know

keyboard-2711139_1920

When was the last time that you ran into a problem that was easily solvable, simply by restarting your computer or unplugging a device from the wall, then plugging it back in? Often times, simple troubleshooting tactics can be enough to resolve a problem, but more often than not, there are issues that can’t be easily resolved. It’s these ones that hold businesses back, and we’re here to help.

Next time you run into a PC problem that you just can’t wrap your head around, try out these six troubleshooting tips.

 

  • Keep things simple: You’d be surprised by how often some of the most common problems with technology can be resolved by simply restarting it. Reset the hardware or application, check to see if the machine is plugged in properly, shut the machine down, or reboot it. After all, there’s no real reason to go through in-depth troubleshooting practices if the problem can be easily resolved with a restart.
  • If others tried it, try it anyway: Sometimes you’ll be passed a problem that’s been tested by other people within your organization. Thinking it will help you narrow down the problem, they’ll list off what they have or haven’t done. While this might be helpful, you should trust your own judgement - perhaps they didn’t perform a process correctly, or maybe they say that they’ve tried it, but really haven’t. Don’t leave any stone unturned.
  • PEBKAC (user error): This issue, “problem exists between keyboard and chair,” is a common reason why you might be unable to diagnose what the real problem is. ZDNet estimates that about 80 percent of problems are due to user errors, which means that the one at fault might not be technology at all. In these cases, it’s important to accept that you might be wrong and work towards whatever the solution might be.
  • Replicate the issue: In order to best understand a problem, sometimes it’s helpful to try to remake the issue. After all, if you know how a problem starts, you might be able to best learn how to fix it. Ask your end-users how the symptoms showed up, and what they were doing when disaster struck.
  • Fix vs replace: Your IT budget needs to be considered when you’re choosing to either implement new technology, or to fix recurring issues with your old solutions. You need to understand where the fine line between fixing or replacing lies. It makes no sense to purchase new technology if there’s still life left in your current solutions. On the other hand, hardware refreshes can be considered when you’re looking for ways to improve operations and get rid of old technology that’s no longer functional or needed.
  • Seek professional assistance: If you can’t resolve a problem on your own, you need to realize that it’s often more advantageous to seek out professional help, rather than waste valuable time and resources by doing it yourself. Remember, there’s no shame in asking for help when it’s needed. Businesses often do this with their IT, as it can get quite technical and challenging for those who aren’t specifically trained on its best practices. Instead, outsourcing it eliminates this responsibility so that you can focus on your business.

Info Advantage can be your outsourced IT experts. To learn more, reach out to us at (585) 254-8710.

Quick Ways to Get a Handle on Social Media in the ...
Details on Massive Hardware Flaws in Intel Process...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, August 18 2018

Captcha Image

Support Options

  • Phone Support +

    Speak to a support team member on the phone!

    Phone: (585) 254-8710
    Fax: (585) 254-8766

  • Ticket By Email +

    Send an email to the Help Desk to create a ticket automatically and communicate with your team or any member.

    Submit A Ticket

  • Ticket By Portal +

    Create and manage tickets via our secure online Help Desk Portal. (Members Only Requires login)

    Enter Support Portal

  • 1

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security technology Tip of the Week Best Practices Privacy Current Events technology solutions Hackers malware backup Software cyber attacks Business practice Business Management Ransomware Productivity Innovation Network Security Hardware Microsoft Business Continuity cloud Mobility Disaster Recovery hardware solutions Computer Avoiding Downtime Mobile Devices Internet business Quick Tips Office tips Windows 10 Business Computing Efficiency Health Law Enforcement Education Flexibility email Wi-Fi Passwords Social Operating System cyber criminals data breach Laptop Automation Personal Information Smartphone Risk Management Antivirus Facebook Mobile Computing History IT Support Office 365 Identity Theft Small Business Application Humor Miscellaneous cloud capabilities Upgrade voip IT Services Communication servers Money IT data internet user Saving Money Information Technology Data recovery Government Automobile holiday Managing Stress spam Legal Software-based phone systems business continuity plan Employer-Employee Relationship Cybercrime Net worth BDR ATMs Router hardware refreshes emails Google phone systems Apps Virtual Reality downtime ecommerce Reputation Wireless content Internet Protocol time intel Scalability threats Text Messaging Encryption Video Games Server Recovery Marketing Search Update Gadgets Battery Windows Alert byod Remote Computing cars How To HaaS Point of Sale virtualized servers Artificial Intelligence iPhone Password Virtualization Managed IT Services Microsoft Office Workplace Tips End of Support Social Media VoIP right Hosted Solutions USB Smartphones User Tips Touchpad Robot Internet Exlporer Entertainment Advertising VPN Worker Commute Hosted Solution computer network Instant Messaging Relocation Telephone Systems PDF Black Market Work/Life Balance Users Private Cloud Telephony Google Drive

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name